WESTERN CAPE ALUMNI CHAPTER: LEADERSHIP STRATEGIES FOR THE AGE OF THE CUSTOMER

THURSDAY, 19 APRIL


From the proliferation of smartphones to the advent of social media, it’s undeniable that market dynamics have tilted in favour of empowered consumers.

Join the Western Cape Alumni Chapter for a talk by Julia Ahlfeldt, a certified customer experience professional (CCXP), who will explore the Age of the Customer, its catalysts and the new challenges facing businesses. She will also share global best practices from the world’s most customer-centric brands and how leaders can guide organizations to market leadership through focusing on the customer.

DATE: Thursday, 19 April 2018

TIME: 07:00 for 07:30 – 09:00

VENUE: Room 2059, University of Stellenbosch Business School, Bellville Park Campus, Tygervalley Business District | Directions

ENQUIRIES: Lizelle Kannemeyer | USBAlumni@usb.ac.za | 021 918 4212